Refund and Return Policy

This Refund and Return Policy (“Policy”) covers the services offered by Massage Luxury Spa Service (“we”, “our” or “company”) on the website https://www.massagespaluxuryservice.it/ (“site”). We are committed to ensuring your complete satisfaction with the services booked with our company. Please read this policy carefully to understand the conditions regarding returns and refunds.

1. Cancellation of Reservations

Users can cancel service reservations made on our site, as long as the cancellation occurs at least 24 hours before the scheduled treatment time. Cancellations made within this period will be fully refunded.

2. Returns and Refunds

Since our services are mainly of an intangible nature and refer to wellness and beauty treatments, we do not accept returns of services already provided. However, if you are not satisfied with the service received or if there has been an error in processing, we undertake to consider refund requests.

3. Refund Request

Refund requests must be submitted within 48 hours of the date of provision of the service. To request a refund, please contact us via our contact channels set out below. In your request, please provide a detailed description of why you want a refund.

4. Evaluation of the Request

Each refund request will be carefully evaluated by our company. We reserve the right to request additional information to adequately evaluate your refund request. We will do our best to resolve the situation quickly and fairly.

5. Partial or Total Refunds

If your refund request is accepted, we may issue a partial or full refund, at our discretion. Refunds will be made using the same payment method used for the original booking, unless otherwise agreed with you.

6. Exceptions

Refund requests will not be accepted in the following circumstances:

• Cancellation made less than 24 hours before the booked treatment time.
• Absence of the customer or delay of the customer for the booked time.
• Change of mind of the client or personal preferences regarding the treatment received.
• Services provided in a satisfactory manner and in accordance with the description provided on the site.

7. Contacts

To submit a refund request or for further information regarding this Refund and Return Policy, please contact us at the following contact details:

Company name: Massage Luxury Spa Service Address: Contrada Baronazzo SNC, Noto (SR) VAT number: 01986560892 Email: luxuryspaservice@gmail.com Mobile: +39 389 155 0740

Last update: 03/08/2023

Note: The text provided above is only an example and may need further adaptation based on specific company needs and local regulations. Make sure you comply with the regulations and laws applicable in your jurisdiction.